Contact Information
People usually ask these
Can I list products without prices?
Yes. Products without prices are still displayed in your personal store, but they won’t appear in the main marketplace, search results, or categories. These products show a **“Contact Us”** button instead of “Add to Cart,” so customers can message you directly.
What’s the difference between Small Business and Handsfree Business plans?
**Small Business** stores can list up to 25 products, update manually, and appear in the shared marketplace.
**Handsfree Business** stores can list up to 50 products, include automatic twice-daily syncs, and get a standalone store where search and related products show only your items.
How do automatic updates work?
If you’re on the Handsfree Business plan, your store automatically syncs with your Instagram twice per day.
Small Business vendors can trigger manual updates at any time from their dashboard.
Why can’t I add certain items to my cart?
Items that don’t have a listed price can’t be added to the cart. They will only appear within the vendor’s own store and display a **“Contact Us”** option instead.
What happens if I add false prices or contact info in my product descriptions?
Vendors are expected to list accurate prices and stock information. Fake placeholder pricing (e.g., setting items to $1) or adding contact details such as phone numbers, emails, or social links will result in **flags** on your account.
Two flags may lead to account removal by an administrator.
Do I need technical experience to set up my store?
Not at all! Just connect your Instagram account, and OneofaKindMarket automatically builds your online store. You can manage products, descriptions, and analytics from a simple dashboard—no coding required.
Can I cancel my plan at any time?
Yes. You can cancel anytime before your next renewal. Your store will stay live until the end of your current billing cycle.
Will I be able to take online payments later on?
Right now, customers pay vendors directly on pickup or delivery. In the near future, OneofaKindMarket will introduce secure online payment processing with small transaction fees, so you can collect payments directly through your store.
How do I track my performance?
Every vendor has access to an analytics dashboard that shows product views, orders, and engagement across the marketplace and your standalone store.
Who do I contact for help?
If you need support, reach out via the help form in your dashboard or email **support@oneofakindmarket.com**. Our team is happy to assist with onboarding, listings, or account issues.